Reflective Journal- week 12

1. What did you actually learned from the unit. This week I think I learned some pretty valuable conflict management techniques. I found the assigned readings to be very useful. I learned about different forms of communication, including assertive communication and non-verbal communication. I learned that, although conflict can be difficult and sometimes damaging, it can […]

Performance Appraisal Interview

This week we did another interview. This time, we were to interview someone who in charge of doing performance appraisal interviews with employees. I interviewed Douglas Kleven, from Blue Valley Insurance. Here is a brief summary of the questions and answers given during the interview: What do you do to prepare for performance appraisal interviews? […]