Reflective Journal- week 14

1. What did you actually learned from the unit. This week I learned about the different categories of risk management: financial, operational/clinical, human capital, legal/regulatory, technology, and natural disaster/hazard. Previously, when I thought about risk management, I really only thought about risks related to harm to the patient related to hospital or staff mistakes, but now […]

Reflective Journal- week 12

1. What did you actually learned from the unit. This week I think I learned some pretty valuable conflict management techniques. I found the assigned readings to be very useful. I learned about different forms of communication, including assertive communication and non-verbal communication. I learned that, although conflict can be difficult and sometimes damaging, it can […]